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How 99bde Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your access secure.

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What We Collect and Why It Matters

99bde Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, email address, and mobile number — along with transaction records tied to your bKash, Nagad or Rocket wallet activity. Device identifiers and session logs are recorded automatically to detect unusual access and keep your account

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from being used without your knowledge. We do not sell your personal information to third parties. Payment data linked to Nagad or Rocket transfers is held only as long as needed to process, verify and audit those transactions. If you request a withdrawal back to your
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bKash wallet, those records stay on file for the period required by our internal compliance process. Cookies and tracking pixels on the site help us understand which pages you visit so we can improve the account experience — not to build advertising profiles for outside companies.
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Availability of this service depends on your local law and eligible regions. You can request a copy of the data we hold on your account at any time through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Open the chat widget from any page on 99bde. Raise a data request or privacy question and our support team will log it against your account.

Email Support Send your data access or deletion request to our support email. Include your registered mobile number so we can match your account quickly.

Account Help Centre Log into your account and head to the Help section. Submit a privacy ticket directly linked to your profile for the fastest response path.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account Security Your account is protected by password authentication and OTP verification sent to your registered mobile number. We flag logins from unrecognised devices before granting access.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to track page usage. You can adjust cookie preferences through your browser settings at any time.

Data Retention Account and transaction data — including bKash and Nagad payment records — is kept for as long as your account is active and for the period required after closure for audit purposes.

Requesting Changes You can ask us to correct inaccurate data or request deletion of your account records. Submit your request via live chat or email with your registered mobile number as reference.

Common Questions About Your Privacy at 99bde

These are the questions we get most often about how we handle account data, wallet records and your rights as someone who uses this platform. If your question is not here, contact us directly through live chat or email.

We collect your name, email address and mobile number at registration. Once you make a deposit, transaction data from bKash, Nagad or Rocket is also recorded against your account.

Your payment records are not sold or shared with advertisers. They are used only for transaction verification, fraud checks and internal audit. Rocket and Nagad data stays within our system.

Contact us via live chat or our support email. Include your registered mobile number and we will compile the data held on your account and send it through a secure channel.

Yes. Submit a deletion request through the Help section in your account or via email. Some transaction records may be retained for the audit period required after account closure.

We use session and analytics cookies. Session cookies keep your login active. Analytics cookies track page visits internally. You can turn off non-essential cookies through your browser settings.

This policy applies to your use of the platform where permitted. Access and data rights depend on your local law and eligible regions — we recommend checking your local legal position before use.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 99bde Handles Your Personal Information

How to Contact Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy at 99bde

01 What personal data does 99bde collect when I register?

02 Is my bKash or Nagad payment data shared with anyone?

03 How do I request a copy of the data you hold on me?

04 Can I ask you to delete my account and all related data?

05 Does 99bde use cookies and how can I control them?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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