Reference

Terms and Conditions That Govern Your 99bde Account

These terms set out what we expect from you and what you can expect from us when you open and use a 99bde account. Access to our platform depends on your local law and eligible region — read these conditions before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessOne account per personSubject to change with notice
99bde Terms and Conditions That Govern Your 99bde Account
HOW WE OPERATE

How 99bde Handles Your Account Under These Terms

We keep account data, payment records, and verification documents securely stored and accessible only to authorised staff. Your bKash, Nagad, or Rocket number is matched to your account at registration and used to verify every withdrawal request. If your wallet number changes, you must notify us before submitting a withdrawal — mismatched numbers are the most common cause of withdrawal delays, and we will not process a payout to an unverified wallet.

Payment Verification Every withdrawal is checked against the wallet number on your account. bKash, Nagad, and Rocket numbers must match your registration details before a payout is released.
Account Security Login to your account uses an OTP sent to your registered mobile number. Do not share your OTP with anyone — we will never ask for it through chat or email.
Data Retention We retain your account records, transaction history, and verification documents for as long as your account is active and for a period after closure as required by our operating obligations.
Change Requests To update your registered mobile number or wallet details, contact support with proof of ownership. Changes to payment details go through a manual review before they take effect.
TERMS CONTACT

How to Reach Us About These Terms

If you have a question about a specific clause, a dispute about an account action, or you need to request a change to your registered details, our support team handles all of it. Contact us through the channels below and quote your account reference so we can pull up your record without delay.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Queries about account conditions, wallet matching rules, and eligibility are handled here first.

Email Support

Send a detailed message to our support address for written records of your terms query. We respond to account and policy questions during standard business hours.

Account Help Centre

The help centre in your account settings covers common terms questions — wallet verification steps, single-account rules, and how to request account changes.

Common Questions About These Terms

These are the questions we hear most often when people read through the terms for the first time. If yours is not here, open a live chat from your account and we will answer it directly.

Access depends on your local law and eligible region. We do not confirm availability for specific jurisdictions — check whether online gaming is permitted where you are before opening an account.

We allow one account per person. If duplicate accounts are detected, both may be suspended. Any balance held across duplicate accounts will be reviewed before any funds are released.

This is a wallet-matching rule designed to keep your funds secure. If you deposited via bKash, the payout returns to that same bKash number — no exceptions without a verified change request.

When we update these terms, the revised version is posted here with the effective date. Continuing to use your account after that date means you accept the updated conditions.

Contact support through live chat or email with proof that you own the new wallet number. Our team reviews the request manually before updating your account — this typically takes one business day.

Each person must have their own account. Sharing an account or logging in as another person breaches these terms. Separate accounts on the same device are allowed as long as each belongs to a different individual.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.